Delivery & Returns

Delivery & Returns

Delivery

Our standard delivery costs are as follows:

• Small/Light Items: £5.99
• Heavy/Large Items: £11.99

When you add products to your shopping basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. You will only pay one delivery charge per order, which will be determined by the contents of your order and your chosen delivery service.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. Delivery can be to any address as long the address at which your payment card is registered is also present on your order. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses and we currently only deliver to the UK.

Audacia Interiors normally use Royal Mail to deliver your order but will, in any case, select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Your order will often be dispatched the next working day and normally within three working days. Once dispatched, delivery to most UK postcode addresses will normally take between two and four working days.

All deliveries will need to be signed for. Unfortunately, we cannot specify the time at which the order will be delivered. If you are out when the delivery is attempted by the carrier, the carrier will follow their normal procedure to notify you that the delivery was attempted and how to then get your items.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Audacia Interiors shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure

Audacia Interiors shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

If you want to cancel your order before we have dispatched your goods, you can do so by following the links on the Audacia Interiors website. If you do cancel before we have dispatched your goods, we will refund the cost of your order completely, including any associated delivery costs and taxes.

If you want to cancel your contract with us for an order that has already been dispatched, then you have 7 working days from the day after its delivery to notify us by phone, email or in writing that you intend to do so. Once we have received your notification to return the goods, we will contact you to discuss the means by which this will happen. By cancelling your contract in this way, you are implicitly agreeing to return those goods to us.

Please note that included in what you must return to us are the goods themselves and any included accessories as these are all constituent parts of the product that you originally purchased.

When you are returning any goods, please return the goods in their original packaging, if this is possible/feasible, and ensure that the goods are suitably packaged for their return.

Please be aware that you are under a duty to return those goods to us and that you also have a statutory duty to take reasonable care of those goods until they are received by us. If you do not return the goods, we will charge you for the direct cost of their recovery. Similarly, if you do not exercise reasonable care and the goods become damaged, we may make a claim against you for breach of your statutory duty.

Returns need to be sent to the following address:

Audacia Interiors
3C Old Elvet
County Durham
DH1 3HL

We will reimburse your costs according to the following rules:

• If the goods we have provided are faulty or damaged, we will reimburse the full cost of the goods you are returning, including delivery costs and all relevant taxes. We will also cover the cost of the goods being returned to us.
• If the goods we have provided are not faulty or damaged, we will reimburse the full cost of the goods you are returning, including delivery costs and all relevant taxes. However, we will not cover the cost of the goods being returned to us - this cost must be borne be you.

This returns policy does not affect your other legal rights.

Returns Exceptions

Please note that, due to their nature, pierced earrings cannot be returned unless they are damaged.